SmartLIFE Rehabs ("we", "us", "our") is committed to protecting the privacy of everyone who contacts us or visits our website. We understand that reaching out about addiction or recovery is a deeply personal step, and we handle your information with care, discretion, and respect. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We only collect information that helps us respond to you and provide appropriate support. This may include:
- Information you give us directly — such as your name, phone number, email address, who needs support, and any message you choose to share through our contact form, WhatsApp, phone, or email.
- Health-related information — any details about your situation that you voluntarily share with us so we can guide you. You are never required to share more than you are comfortable with.
- Website usage information — basic technical data such as your device type, browser, and pages visited, which may be collected automatically to help us improve the website.
2. How We Use Your Information
We use the information you provide only to:
- Respond to your enquiry and answer your questions;
- Discuss treatment options and guide you toward appropriate care;
- Contact you, with your consent, about your enquiry;
- Improve our website and the support we offer.
3. Confidentiality of Health Information
We treat any information about your health or recovery as sensitive and confidential. Access is limited to staff members who need it to help you. We do not disclose your situation to others without your consent, except where required by law.
4. Contact Through WhatsApp
Our contact form may send your details to us through WhatsApp. When you use this option, your message is transmitted via WhatsApp's platform and is also subject to WhatsApp's (Meta's) own privacy practices. Please share only what you are comfortable sending through that channel.
5. How We Share Information
We do not sell, rent, or trade your personal information to anyone. We may share information only:
- With trusted team members and service providers who help us operate, under a duty of confidentiality;
- When required by law, regulation, or a valid legal request;
- To protect the safety of an individual in an emergency.
6. Data Security
We take reasonable steps to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies & Analytics
Our website may use cookies or analytics tools to understand how visitors use the site. You can disable cookies through your browser settings, though some features may not work as intended.
8. Your Rights
You may contact us at any time to ask what information we hold about you, to correct it, or to request that we delete it. We will respond to reasonable requests in line with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023.
9. Children's Privacy
Our website is intended for adults and those seeking help on behalf of a loved one. We do not knowingly collect information from minors without the involvement of a parent or guardian.
10. Third-Party Links
Our website may contain links to other websites (such as maps or WhatsApp). We are not responsible for the privacy practices of those external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
No 18/3, Pallavaram Main Road, Andalkuppam, Kundrathur, Chennai - 600069
Phone: +91 63825 25220
Email: smartlife142023@gmail.com